Writing for the Web

Live or die by the first 5 words of your headlines.

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writing headlinesI have written before about the importance of writing strong headlines for your web pages and posts, here and here.

Content headlines have always been important, but with the rise of social media, they are now more important than ever before.

Why? Because when people tweet or retweet your content, or share it through Facebook and Google+, it’s your headline that will either hook them or not.

When people come to your site or blog, you already have their attention or interest. Those readers are yours to lose. And your headline can work in conjunction with images and the rest of the text alone.

But when those headlines are simply one of many within a fast-moving flow of tweets, or on a social bookmarking site like Reddit, they stand alone. Headlines are important, not just on your sales pages, but on all your content pages.

But why am I putting so much emphasis on the first 5 words?

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The fewer the choices you offer, the more you will sell.

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paradox of choice in supermarketWe like choices.

In fact, one of the cornerstones of a democracy is our right and our freedom to make choices. We vote for the leaders we want. We choose where to live. We choose the church we go to. Or we choose not to go to church at all.

We also like all the choices we have as consumers.

We like to be able to go to a 16-screen movie theatre, so we can choose the movie we want to see. We like to have hundreds of TV channels to choose form, instead of just three or four.

As marketers and copywriters, we could be forgiven for believing that our prospects and customers will respond positively if we offer them as many choices as possible.

And up to a certain point, people do like choices when they decide to buy something.

But all is not as it seems. More choice doesn’t actually lead to increased sales. In fact, we can easily become confused and even irritated when faced with too many choices.

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How do you know if your web content is any good?

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measure success of web contentAs content creators we sit down at our computers, check out the content calendar and get started on the day’s work.

Whether we are employed, or work for someone else, we get into the habit of pumping out that content.

Sure, we work hard to create quality content. We optimize it, whether for the search engines or social media. We submit it. It’s published. And our work is done. On to the next page or post.

If you work alone, writing for your own sites, that page is now behind you, and you focus on what to write next.

If you are employed, you write the page, and what happens after that is in someone else’s hands.

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The difference between an authentic voice and a paid-for voice.

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authentic voice
Photo courtesy: CBC

Last week, during the fight against SOPA, I was listening to a radio show on CBC, hosted by Mike Finnerty.

He had two guests – Rob Beschizza, Managing Editor of BoingBoing, which went dark to protest SOPA, and Steve Tepp, Chief Intellectual Property Counsel of the Global Intellectual Property Center.

(Yes, this post is about copywriting. Keep reading…)

Finnerty reached them both by phone and gave them more or less equal time to present their points of view.

Both Beschizza and Tepp are smart guys, and both shared very different views on the value of SOPA. Beschizza said it was bad legislation that would result in a lot of unintended consequences for thousands of websites. Tepp said it was excellent legislation that would put a stop to piracy by “foreign criminals”.

Who won the debate?

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Is there a market for more social media experts?

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nick usborne social mediaEvery week I seem to find an article, post or tweet that mocks social media experts.

Granted, most of these pieces are written by social media gurus themselves, who are anxious to separate themselves from this influx of new competitors.

As I say in the video below, there are two sides to this story.

Yes, in one respect these gurus are right. A lot of people claim to be experts, based only on their own, personal familiarity with various social media sites.

But they are also wrong, because there are also plenty of other people who are taking the trouble to dig deeper and learn the skills of true social media marketers.

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Copywriters: Never try to change your prospects’ minds.

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can't change someone's mindWhen you’re writing copy, the easiest way to close the sale is to write in a way that keeps your readers nodding in agreement.

The toughest approach you can ever take is to try to change the reader’s mind.

In fact, within the context of writing sales copy, it is pretty much impossible to change someone’s mind.

Let’s look at an example – trying to sell cheese that is made from raw milk.

Out of all the people who are in a position to buy this cheese, there are two groups.

The first group believes that raw foods are good for you, and that the various bacteria found in raw milk are also good for you.

The second group believes that raw milk is dangerous, and that the bacteria could make you sick, or even kill you.

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