Social Media

If Google was in charge of your local library…

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google libraryThanks to my nifty NSA-Lite smartphone app, I was able to record the following conversation between two Googlebots as they set about reviewing and reorganizing the books at my local library.

(Don’t worry, after this short, light-hearted detour I’ll get back to my usual posts on writing for the web and freelancing next week. And yes, for the technically minded among you, I do know the Googlebot doesn’t judge the quality of the web pages it finds and indexes. Poetic license.)

Googlebot 1: Unbelievable! It must have been literally months since anyone last checked out the contents of this library.

Googlebot 2: I hear you dude. How can they possibly maintain quality without checking for what’s new at least once a day?

Googlebot 1: Agreed. The whole place looks like a pretty sad dump to me. Anyway, let’s get started. Here’s a dusty-looking volume: 1984 by George Orwell. What have we got on this?

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My secret resource as an online copywriter – social media.

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social media copywritingOn the face of it, this may sound counter-intuitive.

Why would an online copywriter be interested in social media? These two areas of expertise and interest seem worlds apart.

There is a very simple reason.

Smart copywriters focus on the wants and needs of their readers. Smart copywriters try to see the world through the eyes of their prospects and customers. Smart copywriters walk a mile in the shoes of their prospects and customers before they type the first word.

Back in the days before the web we did this mainly through focus groups.

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Integrated social media: The next opportunity for online writers and copywriters.

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social media integrationSocial media marketing is, thankfully, coming out of its trendy phase and moving into its business phase.

For those of us who have been online for a while, the trendiness of social media has been somewhat irritating. The web was social before the web even existed. In other words, the Internet was social before the first web browsers appeared. Back then we connected with one another through Listservs and the like. It was 100% social.

Services like MySpace, LinkedIn, Twitter and Facebook didn’t invent social media. They simply made it more popular and improved its functionality.

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When quality content serves no purpose at all.

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rubbish web contentWhen the topic of web content comes up, whether I am talking with a solopreneur or someone at a large company, I ask a simple question: “What is its purpose?”

Right now everyone seems to be focusing on the quality of content. I get that. Quality content is good for your readers, and good for increasingly picky search engines.

In particular, quality content builds reputation and trust.

However, we still need to come back to the question of purpose.

Let’s look at this at the page level and at the strategic level.

What is the purpose of that individual page?

Yes, you want to wow and impress your readers. You want to entertain, surprise or educate them. No cut and paste. No boring stuff. Each page of content you publish needs to add to your reputation.

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In the world of social media you can’t automate engagement.

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social engagement conversationIf you want to understand how social media works, have a look at how you use it in your personal life.

You use it to keep in touch, let people know what’s happening in your life, and keep up with what’s happening in their lives.

It’s like an always-on, totally connected, interactive, multimedia round-robin letter. Best of all, the totality of content created by individuals on social media is comprised not of the original updates, tweets and posts created, but of the feedback and interaction that follows. Write 5 lines of family news and within a few hours you’ll have 20 lines of comments and feedback.

Now look at how companies and organizations use it.

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The geeks have done their part for social media. Now it’s time for the writers.

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social media writing toolboxWhat do I mean by this?

Let me explain with a story from 1998.That was the year I began to work full-time as an online writer and copywriter.

By that time hundreds of thousands of companies had already launched websites. Generally, they looked reasonably good and worked reasonably well. But the writing was not so good. What many of them did was simply cut and paste text from their old print materials.

They didn’t understand that writing for the web was different. And that was the message I shared with my audience and my clients.

The developers and designers had done their part. But to make websites achieve their potential, these companies needed good writers who understood the medium.

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